Frequently Asked Questions:

Does MartianMoonwalks have liability-insurance?

Absolutely. We are insured with at least enough liability insurance to do business with the city of North Vernon, the schools department, the parks and recreation department, business corporations, and other organizations or association's that require their vendors to be insured and are able to provide proof of liability insurance.

Where area does MartianMoonwalks service?

We will deliver to anywhere in Southern Indiana. Delivery is free to the local Jennings County Area on any rental. Our delivery fee is included in the rental fee to Jackson, Jefferson, Ripley and Barthlomew counties and surrounding counties within a 25 mile radius. If the event rental is out of the 25 miles radius, additional fees will be added. Our delivery fees are very reasonable in the event we have to charge delivery fees.

What forms of payment do you accept?

Currently we accept cash, check or you can pay by credit card or debit through our Paypal account on our website. You do not have a Paypal account to pay throught Paypal.

Does MartianMoonwalks ever offer any specials?

We usually have a special every month! Sometimes it will be posted on our website. If it is not posted, call us and we will let you know what our special is this month.

Does MartianMoonwalks require a deposit?

We do require a deposit of $50 at the time of rental reservation. Deposit can be made by credit card, debit card, cash or check through Paypal.

How far in advance can I reserve a Jumper or Slide?

You can reserve an inflatable at anytime. Most of the time, we will have an inflatable available for your event, but, as the saying goes, the early bird gets the worm. If you would like a specific item, we recommend that you call as soon as you know the date of the event. The earlier you make your reservation the better your chances are at getting your first choice. We appreciate as much advance notice as you can offer, but we will do our best to work with you even if it’s a last-minute request.

What about delivery and set-up. Who does the work?

We do all the work. MartianMoonwalks is a professional full-service inflatable rental company.

How long can I keep the Inflatable?

Your rental is for the day(s) of your event. Typically, we make deliveries in the morning and return to pick-up the equipment before sunset. Our delivery goal is to arrive at least 2 hours before your event starts and pick-up within an hour after the event. We do understand that sometimes this is not possible or it is inconvenient for you, so we will make the delivery at a time that best serves you. Serving your needs is MartianMoonwalks first priority.

What type of surface can you setup the Inflatable on?

We can set-up an inflatable on many surfaces (grass, asphalt, concrete, inside, outside, etc.). It is very important that the location is flat, level, and smooth. It is also imperative that the location allows for overhead clearance from any trees, power-lines, is free of debris, and is easily accessible. Additionally, it is very important to let us know the type of surface, so we can bring the correct anchor system to the jobsite. We will anchor the unit either by driving stakes into the ground or by using sandbags where stakes cannot be used. When you make the reservation, our staff will make sure to ask you these questions.

How much space is required for setup and proper use?

Generally, a 20-foot by 20-foot area is sufficient for most standard bouncers. It is ideal that there be at least a 5 foot buffer zone around all Inflatables. Most of our Inflatables are different dimensions. You will find the dimensions on the website next to the specific inflatable. Our staff will discuss the required dimensions when you call for a reservation.

Can an inflatable be setup indoors?

Absolutely! We love indoor set-ups. There will need to be a doublewide door allowing access of the large inflatable roll-ups. There will also need to be a tall ceiling to allow for overhead clearance of the Inflatables when erect. If you have access to an indoor gymnasium or conference room, there is no need to be concerned with inclement weather conditions.

What is MartianMoonwalks policy on inclement weather?

Inflatables can be very slippery and dangerous if they get wet. To avoid injuries, children must exit moonwalks while it is raining. It is the customer’s responsibility to ensure the children’s safety in the event of adverse weather. Inflatables must be deflated when there are winds in excess of 20mph.

Regarding delivery and set-up; Most of the time if the weather is forecast to be adverse, but has not arrived, we will leave it up to the customer as to whether to deliver the Inflatables or not. If there is a bad storm in the area, we will call you before we depart the warehouse for your delivery. If you would like to reschedule due to bad weather, we ask that you call us as soon as you decide. In the event we do not hear from you, we will be there to set-up your event and payment will be due. In the event that the equipment is set-up we ask that you observe the weather and the weather forecasts and make every effort to maintain the equipment in a safe manner in the event that it rains, thunderstorms, snows, etc. If the weather is not cooperating on the day of your reservation we will be happy to work with you to reschedule your reservation with no cost or penalty. If you decide to cancel and not reschedule, see below for our policy on cancellations.

How many kids can be in the moonwalks at one time?

The moonwalks/bounce house’s can hold approximately 8-10 children under 8 years old at a time, 6-8 children 8-11 years old, & approximately 5 children over 11 years of age. Our bouncers have an 800-1000lb capacity. Limits are to be followed for the children's safety.

Do I need to provide anything or do anything special?

Aside from showing the delivery person the location to set-up and showing him/her the electrical source, no. We will provide and set up all necessary equipment. The blower will need to be located within 100 feet of a designated, grounded, 3-prong, 110v, 20amp, standard electrical outlet. Also, to keep the setup process quick and efficient, please clear the area of any debris, animal droppings, or hazardous material.

What happens if I need to cancel or reschedule my reservation?

We ask that you reschedule and not cancel your reservation. If you need to cancel or reschedule your inflatable rental, please call us as soon as possible. We understand that things come up and we will work with you to choose another day if you decide to reschedule. If you decide to cancel and not reschedule, cancellations must be made at least 7 days prior to your rental date or you will be charged a cancellation fee. If we have already delivered your rental we will not accept a cancellation.

How do I make a reservation?

You can make a reservation by calling us a 812.592.2907 or Email Us